Terms Of Service

Louder Drama – Terms & Responsibilities

At Louder Drama, we work hard to ensure every student receives outstanding tuition and a positive, rewarding experience.

LAMDA works best when tuition is supported by regular communication between the tutor, student and home. By registering your child with Louder Drama, we ask that you remain actively engaged with their tuition throughout the year.

In practice, this doesn't require a great deal of time, but it does require regular attention.

We’ve set out our key terms and responsibilities below so that everyone knows what to expect.

Working Together: A Shared Responsibility

LAMDA tuition thrives when everyone is engaged.

Parents are expected to:

Read emails and timetables from Louder Drama and make sure their child knows when and where their next lesson is.
Speak to their child regularly about LAMDA. Ask what they worked on, what they need to practise and whether they have lines or other preparation to complete.
Encourage regular practice at home, particularly in the weeks leading up to an examination.
Let us know promptly about unavoidable timetable clashes, absences or other circumstances that may affect attendance.
Take an active interest in their child’s progress and preparation throughout the year.
Pay invoices by the stated deadline.

Students are expected to:

Attend their lessons independently and on time.
Bring the scripts and materials they need.
Practise between lessons and complete any preparation set by their tutor.
Learn their lines by the deadlines agreed with their tutor.
Tell their parent or tutor if they are unsure about their timetable, preparation or exam arrangements.

Louder Drama will:

Provide high-quality tuition from carefully selected tutors.
Communicate lesson schedules and important information clearly and in advance.
Provide guidance on practice, preparation and examination requirements.
Make reasonable efforts to support students who occasionally forget a lesson or need help staying organised.
Communicate with parents where there are significant concerns about progress or attendance.

We strongly encourage parents to make LAMDA part of the regular family conversation. A simple weekly question - “What did you do in LAMDA this week, and what do you need to do before next week?” - can make an enormous difference.

Types of Classes

We offer two main formats of LAMDA tuition.

Group Classes

Usually run at lunchtime or after school.
Students work together in a group while developing their individual and collaborative performance skills.
Students develop exam pieces and are guided through the LAMDA process until they are ready for assessment.

Private Classes

Available as solo, duo or trio tuition.
Usually take place during the school day.
Lessons operate on a rotating timetable so that students do not repeatedly miss the same curriculum lesson.
Private tuition is also available via Zoom.

Your child’s class type and arrangements will be confirmed by email.

Group Class Terms

Group classes are extracurricular, and we understand that occasional absences are sometimes unavoidable. However, regular attendance is expected and is important for continued progress.

This becomes particularly important when students are working on duologues, group scenes or other collaborative material. Other students may be relying on your child being present in order to rehearse effectively.

Group classes are billed half-termly and fees are payable regardless of attendance, as your child’s place within the group is reserved for the duration of the half term.

Students are expected to practise their material between sessions and arrive prepared to continue the work undertaken in previous lessons.

Private Lessons During the School Day

Private lessons usually take place during the school day on a rotating timetable. This means your child’s lesson time may change from week to week so that they do not repeatedly miss the same curriculum lesson.

Louder Drama will send the timetable in advance. Parents are responsible for checking it and ensuring their child knows when their lesson is.

Schools may also display or distribute the timetable, but arrangements vary between schools and this should not be relied upon as your child’s only reminder.

Students are expected to leave their normal lesson at the appropriate time and attend LAMDA independently.

Our tutors will make reasonable efforts to locate a student who has unexpectedly failed to arrive, but they cannot spend significant teaching time searching the school for absent students.

If you become aware of an unavoidable clash, please contact us as early as possible. Where at least 48 hours’ notice is provided, we will make reasonable efforts to rearrange the lesson, although an alternative time cannot always be guaranteed.

A lesson missed because a student forgets, does not check their timetable, remains in another lesson or otherwise fails to attend without sufficient prior notice remains payable. The tutor has reserved that time and must still be paid.

The school is responsible for providing a suitable space in which tuition can take place.

Duos and Trios: A Shared Commitment

Working in a duo or trio can be an enormously rewarding part of LAMDA. Students learn to listen, respond, collaborate and build a performance together.

It also means that each student has a responsibility to their partner or partners.

When your child works as part of a duo or trio, their attendance, punctuality and preparation affect more than their own progress. If one student is repeatedly absent, late, has not learned their lines or has not completed the agreed preparation, the other students cannot rehearse effectively and their progress may also be affected.

For this reason, the responsibilities set out throughout these terms are particularly important for students working collaboratively. We ask parents to be mindful that another family is relying on their child’s commitment too.

Choosing a Partner

Where possible, we recommend that families choose their child’s duo or trio partner themselves.

Ideally, this should be a student your child knows, enjoys working with and can rely upon to show a similar level of commitment to attendance, practice and preparation.

We are also very happy to help match students where a family does not already have a partner in mind. We will make the most appropriate pairing we can based on the information available to us, including age, grade and class arrangements.

However, we do not know every student personally when registrations are first received and cannot guarantee a particular personality, temperament, working style or level of commitment.

If you have asked Louder Drama to arrange a pairing, we therefore encourage you to take an active interest in how the partnership is developing. If your child feels that the pairing is not working well, or you have any concerns about attendance, preparation or compatibility, please let us know as early as possible so that we can support the students and consider the best way forward.

A successful duo or trio depends on everyone playing their part: two or three students, two or three families, working towards the same goal.

Practice Between Lessons

LAMDA is not simply a weekly lesson. Students are expected to continue working between sessions.

Depending on their grade and discipline, this may include learning lines, rehearsing speeches, reading plays, researching characters, preparing knowledge questions or practising speaking exercises.

The tutor will provide the teaching, direction and feedback needed to make progress, but the independent work must be completed by the student between lessons.

Parents do not need to teach the material themselves. We simply ask you to take an interest: ask what needs to be done, encourage your child to practise and check that preparation is happening.

This becomes particularly important before an examination. We cannot guarantee that a student will be ready for a particular examination date if the required preparation has not been completed outside lessons.

Communication and Progress

We believe that communication about a student’s progress should be useful, personal and meaningful.

Following a LAMDA examination, students receive comprehensive, itemised written feedback from the examiner. This provides a detailed assessment of their work, highlighting both their achievements and areas for continued development.

During the course of tuition, if you would like to check in on your child’s progress, you are very welcome to do so at any point. Rather than issuing broad interim progress reports, we prefer to have a proper conversation about how your child is getting on.

Simply get in touch and we can arrange a phone call to discuss their progress, preparation, attendance or anything else you would like to know.

We encourage parents to take an active interest throughout the year. Ask your child what they worked on in their LAMDA lesson, what they need to practise before the next session and how they feel they are progressing.

If something prompts a question or you would like a fuller picture, please contact us - we are always happy to talk.

Payments

Invoices are issued before the start of each half term.
A half term is typically six weeks, and tuition fees are payable in advance.
Payment is due within seven days of the invoice being issued.
Once a half term has begun, fees are non-refundable.
If fees are repeatedly paid late, Louder Drama reserves the right to pause tuition until the account has been brought up to date.

Zoom Classes

For students receiving private tuition online, you will agree a regular weekly slot with your child’s tutor.

Changes can be requested with at least 48 hours’ notice but are subject to the tutor’s availability and cannot always be guaranteed.

Please ensure that your internet connection, Zoom account, microphone and camera are working before the class begins and that your child has any scripts or materials ready.

If a tutor experiences technical difficulties that prevent the lesson from taking place, the class will be rearranged or credited.

Zoom Safeguarding

To ensure that online tuition remains safe and professional:

Sessions must take place in a communal area of the home rather than a bedroom.
Students should be appropriately dressed for their lesson.
Classes must be accessed through the parent or carer’s Zoom account.
Tutors will communicate with the parent or carer rather than contacting a child directly.
A parent or responsible adult should remain present or within earshot during the session.
Scripts and other materials should be printed or otherwise available before the lesson begins.
Sessions must not be filmed, recorded or photographed, and screenshots are not permitted.

Exams

LAMDA examinations may be taken:

In person at LAMDA in London.
At LAMDA examination centres across the country.
Online, where this option is available for the relevant examination.

We will recommend an appropriate examination centre and date based on your child’s school and circumstances, unless otherwise requested.

Students are entered for examinations when their tutor believes they are appropriately prepared. Readiness depends not only on the work completed during lessons but also on the student completing the necessary practice and preparation independently.

LAMDA examination fees are separate from Louder Drama tuition fees and will be communicated before an examination entry is made.

Once an examination has been booked, LAMDA’s own cancellation and refund terms apply. We will provide the relevant information when arranging your child’s examination.

LAMDA allocates individual examination two weeks before the examination date. Once allocated, these times will not be flexible and families should be prepared to prioritise the examination appointment.

For students performing a duologue or other partnered examination, this is especially important. Their attendance affects another student as well as their own examination, so please treat the agreed examination date as a firm commitment.

Cover and Continuity

Louder Drama tutors are experienced professionals working across performance, teaching and the creative industries.

From time to time, a tutor may require cover because of illness or another professional commitment. Where this happens, we will provide another carefully selected member of the Louder Drama team.

Where appropriate, a handover will take place so that the covering tutor understands the work being undertaken and the student’s current progress.

This ensures continuity while also giving students the opportunity to benefit from the experience and perspective of different performing arts professionals.

Thank You

We’re here to make LAMDA tuition exciting, enriching and simple to access - but the best results come when students, parents and tutors work together.

You don’t need to oversee every rehearsal or become your child’s LAMDA teacher. What matters is staying engaged: know when their lessons are, ask what they are working on, encourage them to practise and get in touch when you have a question.

Your child’s tutor will provide the expertise, teaching and guidance. Your child needs to bring their commitment and preparation. And your interest at home helps connect the two.

Together, we can give every student the best possible opportunity to make progress, grow in confidence and enjoy their LAMDA journey.